Use the best support path
- For a specific item, use Report Listing on its public page when available.
- Signed-in users can open Help and Feedback and choose Report technical problem to keep useful app context with the report.
- Use support email for account access, payment uncertainty, policy questions, or an issue that prevents the in-app form from working.
- Check Service status first when several unrelated pages or actions are failing.
Include useful context
- The page or feature, approximate time with timezone, browser/device, expected result, and visible error or status.
- For checkout, include the Forsale order reference shown in the app, but never a full payment-card number.
- For processing, include the task type and whether Retry was offered or attempted.
Do not send secrets
Forsale support does not need your password, one-time verification code, full payment-card number, bank login, or private identity document in an ordinary support message. Redact private addresses, buyer details, and unrelated people from screenshots.